Shipping Policy – Liquidation Pallets
1. Order Processing Time
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Orders are processed within 1-3 business days after payment confirmation.
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Delays may occur during high-volume periods (e.g., holidays), but we’ll notify you if needed.
2. Shipping Carriers & Methods
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We ship via trusted freight carriers (FedEx Freight, UPS Freight, LTL carriers, etc.) based on pallet size/weight.
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Expedited shipping is available for an additional fee (contact us for quotes).
3. Shipping Costs
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Buyers pay actual shipping costs, calculated at checkout based on:
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Pallet weight/dimensions.
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Destination zip code.
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Local pickup may be available (specify your warehouse location if applicable).
4. Delivery Expectations
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Freight deliveries require someone to be present to unload.
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Carriers typically call ahead to schedule delivery windows.
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Inspect pallets upon delivery (see our Return Policy for claims).
5. Shipping Damage or Loss
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Freight carriers are responsible for damage/loss during transit.
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Buyers must:
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Note damage on the Bill of Lading before signing.
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Take photos/videos as proof.
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Report issues to us within 24 hours for carrier claims.
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6. International Shipping
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Currently, we only ship within the [Your Country/Region].
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No international orders (or specify if you offer them, noting customs/duties are the buyer’s responsibility).
7. Tracking & Delays
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Tracking numbers are emailed once shipped.
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Delays due to weather, carrier issues, or customs are beyond our control.
Key Notes for Buyers:
⚠️ No refunds for shipping costs unless we made an error (e.g., wrong address provided by us).
📦 Pallets must be unloaded by the buyer (drivers are not required to assist).
Why This Works:
✅ Transparency on costs and timelines.
✅ Shifts liability to carriers for transit damage.
✅ Reduces disputes by setting clear freight expectations.